On a multi-step income statement, subtracting total operating expenses from gross profit will equal:

Critical incident analysis examines ________

A) a situation under which an MNE is forced to relocate operations abroad B) an episode in which tension arises between employee and foreign counterpart due to a cross-cultural misunderstanding C) an episode in which tension arises between an employee and a manager with regard to performance evaluation D) a critical situation in which the internal stakeholders of a firm fail to reach a consensus with regard to a common issue

Which of the following poses an internal control problem?

A) Physical inspection of inventory quantity and condition is outsourced to a firm that specializes in this service. B) Products are released from inventory after a warehouse employee and a shipping clerk both sign the pick list. C) Sales representatives have authority to increase customers' credit limits in $1,000 increments. D) When customer payments are received in the mail, checks are sent to the cashier's office and remittance advices are sent to the accounts receivable department.