Gita is moderating a focus group to find out where college students go to download music. She begins with specific questions about particular sites and then builds to general questions about the process of downloading music. This approach is called the "funnel technique."

Talents are nonmoral characteristics that

a. are usually innate and automatic. b. are learned and flexible. c. refer to moral traits. d. are not biologically-influenced. e. involve choices.

The goal of __________ is to further explore the thoughts and feelings of the other person, not to prove that your initial perception is correct.

A. perception checking B. clarification C. ghost-thinking D. description/interpretation