Which one of the following is not a technique for increasing audience understanding?

The law of effect states that trainees learn when they practice a skill or behavior

Indicate whether the statement is true or false.

When Philip was hired for a new position at the company, he asked his coworkers what his new supervisor, Jana, was like. The first coworker said that she was demanding and intolerant

Later another coworker suggested that the supervisor was friendly and caring. Philip decided to avoid approaching Jana about a request. Philip was a victim of: A. Interpersonal impression formation B. Organizational culture C. Nonverbal recognition D. Interpersonal polarization