People whose communication patterns are primarily _______ are more likely to be indirect, to avoid conflict, be easily persuaded/bullied, and be overly concerned about pleasing others

Most people can think of dozens of service firms they truly like and where they are committed to going back to

Indicate whether the statement is true or false

Haroldson Inc common stock is selling for $22 per share. The last dividend was $1.20, and dividends are expected to grow at a 6% annual rate. Flotation costs on new stock sales are 5% of the selling price. What is the cost of Haroldson's retained earnings?

A) 5.73% B) 12.09% C) 11.78% D) 11.45%