Alf, the CEO of EI Consultancy Services, has more than 2,000 employees working for him. He decided to give more bonuses and raise the minimum salary to improve employee morale. What power did Alf exercise?

The process of creating shared meaning between the mass media and their audiences is

A. interpersonal communication. B. encoding. C. mass communication. D. feedback.

Which of the following is NOT a function of nonverbal communication?

A. Managing conversations B. Influencing other people C. Maintaining relationships D. Avoiding impressions