When having to convey negative information in a routine message, what should the writer do?

A) Stress only the most positive information
B) Refer to the negative information in general and nonspecific terms
C) Put the negative information in as positive terms as possible
D) Avoid explaining the negative information
E) Use an indirect approach

Answer: C
Explanation: C) If the routine message is mixed and must convey mildly disappointing information, put the negative portion of your message into as favorable a context as possible. Emphasize how the audience can benefit from the change. However, if the negative news is likely to be a shock or particularly unpleasant for the reader, you'll want to use the indirect approach.