Social status and physical appearance act as filters that influence our evaluation if someone is worth listening to

Ben has received many awards for his strong technical skills. Because of this, he was promoted to team leader, which demanded he take leadership responsibilities

Ben was often uncomfortable with the position, however, and disliked his new responsibilities. Hence, Ben let his fellow members pick up working on the tasks they liked without keeping track of the schedules and deliverables. This affected team performance negatively under Ben's leadership. In this scenario, what kind of management did Ben follow, and why? a) Impoverished management; because he believed that there was no requirement for a manager if everyone in the team did their work properl b) Middle-of-the-road management; because he was sandwiched between the pressures by the team members and the top management c) Country club management; because he wanted to be liked by the team members and have a team where everyone would feel supported d) Task management; because he was concerned with the goal of the team

These are the tangible result of the sales effort:

A. contracts B. radio copy C. co-op advertising D. commercials E. all of these F. none of these