Discuss the statement, "Expensive health care is not necessarily excellent health care.". Include factors that are not tied to costs but can make a big difference in patient recovery and satisfaction

It has been shown that expensive health care is not necessarily excellent health care. Examples of factors that a health care worker can take to positively affect patient recovery and satisfaction are: demonstrating a courteous and caring manner, ensuring prompt attention to needs, using good communication skills, explaining all procedures, listening carefully to all expressed concerns, etc.
(Answers should include actions that individual health care workers can take.)