From the customer's perspective which of the following is the most important aspect of service?
a. Management's responsiveness to occurrences of failure.
b. Timely delivery of service.
c. Efficient handling of special requests.
d. The encounter with service staff.
e. A fair price.
d
Business
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All of the following are characteristics of an agency relationship EXCEPT:
A. It is initiated by the principal. B. Common and statutory laws control the relationship. C. The agency generally creates a fiduciary relationship. D. The agency is between a client and customer.
Business
Improving your self-image can be achieved with three practical approaches. List and describe each approach
What will be an ideal response?
Business