Ben gave several suggestions to his supervisor as to how to improve telephone customer service. Ben's communication can be described as _______

a. lateral
b. upward
c. grapevine
d. downward

b

Communication & Mass Media

You might also like to view...

What three things should you do to prepare for aninterview?

What will be an ideal response?

Communication & Mass Media

You develop an interpersonal relationship every time you have a conversation with someone.

Answer the following statement true (T) or false (F)

Communication & Mass Media