As a consequence of stress, people often experience conflict, frustration, and anger

Sun, Inc., manufactures and sells household appliances on credit directly to wholesalers, retailers, and consumers. Sun can perfect its security interest in the appliances without having to file a financing statement or take possession of the appliances if the sale is made by Sun to

A. Consumers. B. Wholesalers that sell to buyers in the ordinary course of business. C. Retailers. D. Wholesalers that sell to distributors for resale.

What is the first step in the change process?

a. developing a shared vision b. forming a guiding coalition c. analyzing potential resistance to change d. determining the need for change e. none of the above