Meredith receives a call from Mrs. Erin Angelotti. Mrs. Angelotti is wondering if her health insurance company has provided preauthorization for an overnight sleep study that is scheduled for tomorrow night at Memorial Hospital

Upon investigating the matter, Meredith learns that the insurance company was never contacted regarding this issue. What would be the most professional way to handle this circumstance?

Meredith should be honest with Mrs. Angelotti. She should apologize for the inconvenience and offer to attempt to remedy the situation immediately. Meredith should then contact the patient's health insurance company immediately and obtain the preauthorization. Meredith should then contact Mrs. Angelotti and reassure her that she has obtained the preauthorization and to proceed with the scheduled study.