Which of the following is NOT a common educational and promotional objective in service settings?
a. Build awareness and interest in an unfamiliar service or brand.
b. Reposition a service relative to competing offerings.
c. Familiarize customers with service processes in advance of use.
d. Encourage trial of competing products.
e. Recognize and reward valued customers.
d
Business
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When a counteroffer is made:
a. the original offer is void. b. the original offeree is still the offeree. c. the original offeror is still the offeror. d. the original offer is considered accepted with the exceptions noted in the counteroffer.
Business
_____________ is the coaching behavior that involves rewarding an employee's positive performance
A. Giving feedback B. Motivating employees C. Documenting performance D. Developing employees
Business