________ is the worst level of quality that the customer can tolerate

Rick Tuan has a unique problem. He must persuade a good friend to stop smoking. He knows that if he just says "Quit," his message will be rejected. Instead, Rick chooses to offer a ________ message in which he presents the positives and negatives of quitting smoking. He feels sure that his approach will have a greater likelihood of success with his friend.

A) supportive B) low-involvement C) two-sided D) refutational

Samples of size four were taken from a process that had a target of 25 ounces with upper and lower specification limits of 30 ounces and 20 ounces respectively. Create the appropriate control charts and determine whether the process is in control

Then compute process capability. Sample 1 29.5 23.0 22.0 24.9 Sample 2 22.9 22 23.7 26.9 Sample 3 25.9 23.6 23.0 24.3 Sample 4 25.3 23.2 29.8 22.3 Sample 5 24.7 25.1 24.5 23.0 Sample 6 28.4 29.7 27.1 23.7 Sample 7 21.9 23.5 24.9 24.2 Sample 8 26.9 26.2 28.1 20.2 Sample 9 25.5 27.6 26.3 27.2 Sample 10 23.9 28.6 21.7 20.6