Social Security is a "pay-as-you-go" system

Why is the indirect format usually a better choice when sending negative employment messages?

A) Recipients tend to have an emotional stake in the message. B) There is less control over the message in other formats. C) Indirect formatted messages regarding employment are more sensitive than face to face conversations. D) Indirect formatted messages regarding employment are quicker to write. E) A direct format can be taken as a personal slight and a threat to the applicants future.

Job standardization and cross-training are techniques designed to increase personnel flexibility

Indicate whether the statement is true or false