Abstract words are more likely to be remembered by an audience than concrete words.

After a bad day at work, your friend yells at you, "Can't you do anything right? Do I have to do everything!" You believe the criticism and tone of your friend's comments are due to work stress. Which of the following is the most competent way t

a. Ignore your friend's comments because she/he is not responsible for what is said when under stress. b. Communicate your empathy and engage in perspective taking, but also set your boundaries for appropriate communication. c. Yell back at your friend because her/his comments are completely unjustified and rude. d. Communicate your sympathy, but decide to change the topic to get your friend's mind off of work stresses. e. All of the above

Describe how the lack of deadlines in a blogging environment can be both a benefit and a detriment for reporters.

What will be an ideal response?