A major disadvantage of relying on Web-based e-service is:
A)
that there really are no down-side disadvantages to e-service.
B)
that it damages personal relationships.
C)
that some companies try to make it a substitute for phone or direct contact with customer service personnel.
D)
the high cost of creating a web page.
C
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Costs that change with the level of production are referred to as ________
A) fixed costs B) variable costs C) target costs D) total costs E) overhead costs
According to Blake and Mouton, effective leaders are most likely to have:
A) a high concern for both the task and relationships B) a moderate concern for the task, and a high concern for relationships C) a moderate concern for both the task and relationships D) a high concern for the task and a moderate concern for relationships