Which of the following behaviors is most likely to decrease defensiveness?

You have an employee who is neither able to complete the task because of a lack of experience with it, nor willing or interested in completing it. According to Hersey and Blanchard (1988) which type of leadership style should you use?

A) selling B) telling C) participating D) delegating

Charisma entails followers' identification with the leader as well as the leader's ability to communicate emotional involvement with the organization's mission

Indicate whether this statement is true or false.