A customer benefit package (CBP) includes _____
a. only core offerings
b. only peripheral offerings
c. either core or peripheral offerings but not both
d. both core offerings as well as peripheral offerings
D
Business
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The failure of many managers (and management educators) to integrate the Internet into their work is an example of _____
a. unlearning b. failing to "drop their tools" c. cognitive flexibility d. proactive personality
Business
Megatron wants to bring in a neutral third party who will facilitate a negotiated solution by using reasoning, persuasion, suggesting alternatives, and the like. This person is known as a(n) ________
A) mediator B) arbitrator C) plaintiff D) consultant E) bailor
Business