Which of the following is not a way to help ensure accurate telephone messages? 

A. Always have a pen and paper on hand
B. Verify the callback number
C. Tell the caller the physician will call him or her back
D. Jot down notes as the information is given
E. Verify the spelling of the caller's name

C. Tell the caller the physician will call him or her back
Never make a commitment on behalf of the physician by telling the caller that the physician will call him back.