Imagine the medical office manager is in a conversation with the front desk receptionist. The two are joking and laughing about a patient who just left the office
How might this interaction be viewed by a patient who can witness this conversation from the waiting room?
This interaction would likely be viewed in a negative light by a patient in the waiting room. The waiting patient may think the manager and receptionist are unprofessional. The patient may also wonder if the staff in this office talk about all patients when they are no longer in the office.
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