What is the most important key to effective verbal and nonverbal delivery of your speech?

According to Ralph Nichols, the "father of listening research,"

a. "People feel flattered, important, and special when you remember their name." b. "Effective paraphrasing requires mindful listening." c. "The difference between the almost right word and the right word is really a large matter—‘tis the difference between the lightning bug and the lightning." d. "Words do not have meaning; people having meaning in words." e. "We must always withhold evaluation until our comprehension is complete."

People of different cultures tend to perceive things in the same way.

Answer the following statement true (T) or false (F)