Most successful supervisory management personnel display two important dimensions of effective leadership: ________ and ________

Under the optional illegal occupation provision, which of the following applies if a loss occurs while the insured is participating in a felony or an illegal occupation?

A) The insurer is not liable for that specific loss. B) Benefits are reduced by an amount specified in the policy. C) The policy is voided, as if it were never issued. D) The insured's policy is automatically canceled.

Which of the following is a rule of etiquette appropriate for salespeople?

A) Call a new prospect by their first name right away to break the ice. B) Avoid offensive stories or comments unless you are meeting outside the client's office. C) Do not express personal views on religion or politics until clients have first expressed their views. D) When you invite a customer to lunch, do not discuss business before the meal is ordered unless the client initiates the subject. E) Do not leave a voice mail; instead, call until you reach the client.