The second step in the organizational development process, ______, is the attempt to correct the diagnosed problems.

Calculate Coca-Cola's return on equity (ROE) for 2001.

A. 35.0% B. 41.3% C. 38.5% D. 40.4%

In PERT analysis, the probability of the optimistic time occurring should be on the order of

A) 1/2. B) 1/3. C) 1/6. D) 1/10. E) 1/100.