Ella's company cannot afford to give their customer service representatives (CSR), who answer in-comping calls from customers who want to place orders or who have complaints, cost-of-living raises. They decide, instead, to give one-time bonuses based on CSR productivity. That is, more productive CSRs will get larger bonuses. This ensures ____
a. underbenefiting
b. over-benefiting
c. equity
d. equality
C
Psychology
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The thick band of neurons that connects the right and left cerebral hemispheres is called the __________
a) cortex. b) cerebrum. c) corpus callosum. d) cerebellum.
Psychology
Our evaluations of strangers tend to be higher when ________
A) there are indications that the stranger's attitudes and beliefs are different from ours B) there are indications of differences in attitudes and beliefs but similarities in behaviors C) we know that some beliefs are dissimilar but some attitudes are similar to ours D) we know that they share attitudes and beliefs that are similar to ours E) we know that some attitudes are dissimilar but some beliefs are similar to ours
Psychology