In its use of earned and shared media, WashU thought leaders were used to do which of the following?

Your significant other has accused you of "not listening." Discuss ways to improve your ability to engage in civil listening

What will be an ideal response?

Tom has worked as a teacher for several years and has developed a template for introducing himself to librarians. He has developed a(n) _____

a. schema b. categorization c. interpersonal script d. prototype