It is easy for the front-desk personnel to speak to the patient about their unpaid bills. ?

Forgiving (or not making a patient pay) copayments or deductibles is

A. insurance fraud. B. fine as long as the patient doesn't tell anyone. C. a way to help patients get the services they need. D. marketing technique.

Drainage of an abscess, left middle ear with drainage tube inserted __________

Fill in the blank(s) with the appropriate word(s).