Individuals may be influenced to conform to a group based on the group's __________________, but they are unlikely to change their attitudes or internalize their choices if they conform for this reason

The growth of the Internet caused many brick-and-mortar firms to ________ in response to customer demands and a changing marketplace.

A) become click-only firms B) send out more catalogs C) become click-and-mortar firms D) develop more infomercials E) expand their outside sales forces

Which of the following is the best example of an employee committing time theft?

a) Napping during an allowed 15-minute break b) Making a 2-minute personal phone call c) Taking a restroom break every hour d) Taking a 3-hour lunch