When entering Japan, it is recommended that foreign companies offer better quality, lower price, or a distinctive positioning as a foreign product

Walmart, Costco, and Southwest Airlines serve customers who want reliable, good-quality products or services that are also reasonable and easily available. These companies are all known for pursuing a value discipline known as ________

A) operational excellence B) customer intimacy C) product differentiation D) product leadership E) focus

Which of the following is the industry term for inventory and cash losses from shoplifting and employee theft?

A) bait-and-switch B) anticonsumption C) demarketing D) shrinkage E) lifetime cost of a customer