Bank customers try to reduce uncertainty by drawing inferences from the ________, such as the design of the building's exterior and interior, the layout of the desks, and the length of waiting lines

Sexual harassment conduct must rise to the levels of ________ and ________

Fill in the blanks with correct word

Franchisees sometimes wish to change the product or service offered by the franchisor to better fit local market needs abroad. Why are these changes a problem for franchisors?

A) Too many changes eliminate the need for the franchisors. B) The royalties as a percentage of sales decrease. C) Governments impose more stringent operating restrictions. D) Sales decrease because consumers want to get the "real thing."