Customer loyalty programs revolve around learning as much as possible about customers and their shopping behaviors so as to create a meaningful one-on-one interaction with each of them
Indicate whether the statement is true or false
TRUE
Explanation: Customer relationship management (CRM) is the process of establishing long-term relationships with individual customers to foster loyalty and ensure repeat business.
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Lonely Guy Repair Service recently performed repair services for a customer that totaled $400. Somehow the bill was lost and the company accountant was trying to recreate the bill from memory. This is what was remembered:
Total bill $600 Labor profit margin $10 Materials profit margin 20% Total labor charges $390 Cost of materials used $120 Total hourly cost $22.50 How many hours were billed on the job? a) 12.0 b) 18.5 c) 17.3 d) 19.5
The Homeowners 4 (HO-4) policy is specifically designed for:
a) Owners of private dwellings b) Renters c) Condominium unit owners d) Homes that have replacement costs exceeding the market value