Although some people think of Asian people as one racial group, Asians are actually highly diverse, and there are many cultural differences between, for example, Japanese, Korean, and Vietnamese people.

Will Schutz identified three interpersonal needs that motivate us to form and maintain

relationships with others. Those needs are ________. A) emotional, physical, and spiritual B) verbal, nonverbal, and cognitive C) inclusion, control, and affection D) personality, attitude, and extroversion

__________ must feel that the people to whom they give their business can listen carefully to and understand their needs

a. Coworkers b. Managers c. Customers d. Mentors