The Federal Trade Commission Act considers the terms "deceptive" and "unfair" to be synonymous when determining what practices should be prohibited

According to a national survey of 1000 adults in the United States, which of the following is the most dreaded waiting queue?

a. Restaurant b. Department of Motor Vehicles c. Doctor's office d. Grocery store e. Airport

What is the first step in the strategic management process?

A) formulating a strategy B) asking, "Where are we now as a business?" C) evaluating the strategic plan D) implementing an environmental scan