What involves delivering a presentation speech by referring to the contents of a text, with no prior attempt made at remembering the precise phrasing?

Attending to technical and human problems caused by a crisis is known as

A) crisis communication. B) crisis management. C) image management. D) humanitarianism. E) persuasion.

When Ron goes to eat dinner, he expects to be seated and receive a menu; then a server will take his drink order, take his dinner order, and later bring the check. This is an example of a stereotype

a. True b. False