Goodwill is the audience's perception of whether the speaker has the best interests of the audience in mind.

Wilcox Inc reorganized its upper management in an attempt to bring change to the organization, and brought in younger managers to keep pace with the needs of the youth. But the employees were not happy with the changes

The new management did not communicate well with employees and did not address their misgivings. What did the new management fail to do? a) Maintain employee relations b) Maintain customer relations c) Maintain environment relations d) Maintain investor relations

In a positive climate people still have to deal actively with team stress

Indicate whether the statement is true or false