The ________ of a worker's attitude reflects his thoughts about how to act on the job

The common term used to describe the techniques for implementing planned change to make people and companies more effective is called organizational ______.

Fill in the blank(s) with the appropriate word(s).

Products such as insurance, cemetery plots, and smoke detectors are examples of ________ that are products that the consumer does not know about or does not normally think of buying

A) specialty goods B) unsought goods C) heterogeneous shopping goods D) homogeneous shopping goods E) convenience goods