A help-desk information system has answers to questions that only a true user of an account or system would know

If a retail sector is very fragmented, a ______ channel is better

Fill in the blank(s) with the appropriate word(s).

Which of the following statements is true concerning cross-tabulations with two variables?

A) Cross-tabulation with two variables is also known as bivariate cross-tabulation. B) Because two variables have been cross-classified, percentages could be computed either column-wise, based on column totals, or row-wise, based on row totals. C) The general rule is to compute the percentages in the direction of the independent variable, across the dependent variable. D) All of the above statements are true.