The laissez-faire leader is really an example of a nonleader

Information on which of the following is most useful for predicting reactions and responses, stimulating participation, and building sustaining relationships?

A) perceptions B) behaviors C) attitudes D) beliefs E) ethics

One of the keys to becoming a good conversationalist is ________

A) to be genuinely interested in people B) a smile and a firm handshake C) to talk early and often D) humor, above all