Goods tend to be less standardized and uniform than services because they have greater heterogeneity
Indicate whether the statement is true or false
a. True
b. False
ANSWER: False
Services have greater heterogeneity, or variability of inputs and outputs, making them less standardized and uniform than goods.
Business
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Long-term capacity decisions that confront managers include all of the following EXCEPT:
A) capital equipment. B) additional land. C) buildings. D) workforce size.
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Due to a power outage, the sales clerk manually prepares a sale receipt to her customer. Which one of the following diagrams represents this activity?
A)
B)
