The focus of a CRM system should be always be on enhancing the ________ experience

Roy is building his personal brand, so he should

A) list his most important needs for development. B) compare himself to his favorite brands, such as Nike or Chevrolet. C) give himself a clever name, such as "Resilient Roy." D) think through his basket of strengths.

Organizational design refers to

A) The type of technology used. B) The type and style of decision making used. C) How the division of labor is set up. D) Both B & C. E) None of the above.