Cooperative relationships with customer firms require all of the following EXCEPT:

Which of the following is NOT a potential consequence of overreliance on an individual leader

a. high levels of dependency can displace individual and group initiatives. b. dependency on one leader can slow decision making. c. providing the candid feedback required of effective transformation can be come risky and therefore not given. d. a dominant leader might be unable to build the sense of teamwork and shared responsibility required to sustain a coordinated change effort. e. a single change leader would be able to handle the pressure alone.

Macros are used to

A. make something larger. C. quote information. B. put two documents together. D. store keystrokes.