Austin strives to listen politely. What is the best advice that you can give him?

A. Give negative feedback to communicate to the speaker that you are bored.
B. Exhibit disapproval on all controversial issues.
C. Avoid echoing the speaker's nonverbal communication.
D. Avoid interrupting the speaker.

Answer: D

Communication & Mass Media

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In the reactive phase of conflict management, an organization should employ strategies either to bolster or repair its reputation in the eyes of key publics

Indicate whether this statement is true or false.

Communication & Mass Media

During a contest, the team had to quickly make a decision. Ella gave a suggestion and everyone quickly agreed. They also gave supportive statements

However, the judge pointed out that the team did not approach the suggestion in an analytical manner. What could the team members have done differently to overcome the problem? a) Groupthin b) Dissent c) Avoidance d) Compromise

Communication & Mass Media