The philosophy of producing a high-quality product or service and achieving quality in every aspect of the business and its relationship with the customer, with a focus on continuous improvement in the quality delivered to customers is ________

A) total quality management, or TQM
B) time compression management, or TCM
C) bootstrap marketing
D) customer experience management, or CEM

A

Business

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Standard editing and proofreading symbols are more numerous and complex than _______________

a. those used in foreign languages b. professional-level symbols c. the writing we produce d. most of us need

Business

How can the General Schedule best be described?

A) performance-based pay B) seniority-based pay C) person-focused pay D) state government pay system

Business