In dealing with the law enforcement agency telephone, the person answering the phone should
a. permit the phone to ring twice in order to avoid calls that might be wrong numbers.
b. answer the phone promptly with a polite and courteous tone of voice.
c. put the person calling on "hold" until all the phone lines have been answered.
d. tell the caller that he or she is too busy to handle the call right now.
Answer: b. answer the phone promptly with a polite and courteous tone of voice.
Computer Science & Information Technology
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