Deliver-IT dispatches over 5,400 trucks from 165 service centers on a daily basis. The company picks up deliveries, consolidates them, and then delivers them to customers. This company: -delivers 81 percent of packages on time. -has an impressive driver safety record. -uses driver mentors and trainers. -links pay to safety measure. This reflects the ___________ perspective.

Fill in the blank(s) with the appropriate word(s).

internal processes