Attending to a message is the first step to listening

A student is preparing a speech on nutrition in fast food restaurants. After examining what he thinks he already knows about the subject, what should he do next to research his topic?

a. Write down the main research questions and the key terms. b. Visit several fast food restaurants to allow for personal observations and staff interviews. c. Get a general overview from an authoritative source like a book chapter or encyclopedia article. d. Jot down the names of people who might know something about nutrition.

The groupthink symptom of self-censorship is illustrated in the following comment by a group member: "I'm not crazy about this idea, but everyone else seems to think it's terrific. I guess I'll go along with the group and vote ‘yes' when it's time to appr

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