You can effectively teach people skills even if you don't know what skills the trainees need to learn

When you are speaking to a multi-cultural audience, always be sure that ________

A) your references are from your cultural experience only B) you avoid common life experiences C) you introduce them to the unfamiliar D) most people will be able to understand your analogies

The purpose of starting a task conflict is to

A. gain credibility in the group. B. to address disagreements over ideas, information, reasoning, or evidence. C. establish norms for reaching consensus decisions. D. win an argument about the group goal or best solution. E. get the group to use a better method of group decision making.