When they are considering investments in training programs in today's global competitive environment, business executives want to see ________
A) opinions of employees who participate in training
B) the business effects of learning
C) training metrics compiled by the Bureau of Statistical Research
D) opinions of training experts in the blogosphere
Answer: B
Business
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What can you do to make sure your voice projects a friendly tone?
Leave a short, curt voice mail message. Wait a few days before making the calls. Smile when greeting people on the phone.
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Delivery expense is a(n) ________
A) administrative expense B) part of Cost of Goods Sold C) operating expense D) overhead expense
Business