List some of the common metrics used in HCM systems
What will be an ideal response?
Some common HCM metrics include:
1. Turnover: The percentage of workers who left and were replaced during a time period
2. Turnover costs: The total of termination costs, hiring costs, training costs, and other costs related to replacing a worker
3. Cost per hire: Average advertising costs + agency fees + recruiter's salary and benefits + relocation expenses for new employees
4. Human capital return on investment: The return on investment produced by an organization's expenditures on salaries, benefits, bonuses, and other costs for human talent
5. Employee satisfaction: Measures of job satisfaction, usually assessed through employee surveys or exit interviews
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Which of the following is an example of a pure service?
A) air travel B) psychotherapy C) baby oil D) a laptop E) a restaurant meal
What is the main information-related challenge in global supply chain management?
A) The Internet is growing too quickly in emerging markets. B) Few countries are technologically advanced. C) The industrial equipment and food/agriculture industries use e-commerce more than industries such as defense and motor vehicles. D) Many emerging market networks cannot be managed through the Internet because of the lack of technology.