A syndicated data organization specializes in collecting data and reselling the information to companies that need it

Which of the following statements is true of customer relationship management?

a. It involves targeting the average customer or everybody. b. It involves establishing and tracking customer interactions with the company. c. It considers all the customers of the firm as one large group that should be targeted with a single promotional strategy. d. It is used by sales-oriented firms to convince customers to buy their products.

Your community desperately needs a plan for recycling. What type of proposal will you prepare?

A) Internal. B) External.